Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Please review our return policy below:

1. Exchanges Only: We offer exchanges for items that you are not fully satisfied with. Please note that we do not accept returns for refunds. If you wish to exchange an item, please contact us within 15 days of receiving your order.

2. Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately. We will provide instructions for returning the damaged or defective item at no cost to you, and we will send you a replacement or issue a full refund, as preferred.

3. Return Shipping Cost: For all exchanges, the cost of return shipping is $7 per item, which will be deducted from the value of the exchanged items.

4. How to Process an Exchange: To initiate an exchange, please follow these steps:

   • Contact our customer service team at info@ahava316.comto request an exchange and receive instructions.
   • Pack the item securely in its original packaging.
   • Ship the item to the address provided by our customer service team.
   • Include a note with your order number and details of the item you would like to receive in exchange.

5. Condition of Returned Items: Items must be in their original, unused condition to be eligible for an exchange. We reserve the right to refuse exchanges for items that do not meet these criteria.

6. Processing Time: Once we receive your returned item, we will process your exchange within 5-7 business days. You will receive a confirmation email once your new item has been shipped.

If you have any questions or need further assistance, please do not hesitate to reach out to our customer service team.